Worldwide Survey Recognizes Apergy as Top Ranked Company in Building Customer Loyalty for Fourth Consecutive Year
Kimberlite’s 2019 Artificial Lift supplier performance report examines the worldwide market for artificial lift products and services. The survey, which was published in
Sivasankaran "Soma" Somasundaram, President and Chief Executive Officer, stated, "Our team members demonstrate our customer-centric culture every day. We are committed to driving customer success by being advocates for our customers and pursuing continuous improvement in everything we do. The Kimberlite survey results confirm yet again that operators globally are recognizing our team’s dedication to quality, service, and innovation.”
The Net Promoter Score is a customer loyalty score that provides a clear and easily understood customer satisfaction metric that can be compared over time or between different industries. The Net Promoter Score assesses to what extent a respondent would recommend a certain company, product or service to his friends, relatives or colleagues.
Earlier this year,
In addition to Total Satisfaction,
Source: Apergy Corporation